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Email us
The best way to reach the NURA team is by email. We're a small team and typically respond within 2 business days.
Tip: use a short, specific subject line like Scan not loading — iPhone 15 or Delete my NURA account so we can route your message quickly.
02
What to include
To help us help you faster, please include:
- The email address associated with your NURA account
- Your device (e.g. iPhone 15 Pro) and iOS version
- The app version (Settings → About)
- A short description of the issue or question, and any screenshots if relevant
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Common topics
- Account deletion — see our account deletion page.
- Privacy questions — read the Privacy Policy or email us for a data request.
- Terms of use — see our Terms of Use.
- Billing & subscription — NURA subscriptions are managed by the App Store. To view, change, or cancel your plan, open Settings → Apple ID → Subscriptions on your iPhone.
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A note on medical questions
NURA Wellness Scan is a wellness and educational tool — it is not a medical service, and our support team cannot provide medical advice, diagnosis, or treatment.
If you're experiencing a medical emergency, please contact your local emergency services or a qualified healthcare professional immediately.